FAQs
š± Frequently Asked Questions (FAQs)
Welcome to AviAriās FAQ page! Weāre here to make your shopping experience as smooth and -perfect as possible. Below youāll find answers to the most common questions our customers ask.
š¦ Orders & Shipping
Q: Where do you ship from?
All AviAri products are manufactured and packaged by our trusted team, and orders are shipped directly from our fulfillment centers. Depending on your location, your order may ship from one of our main facilities to ensure the fastest delivery possible.
Q: How long will it take to receive my order?
A:Ā Due to our high demand, our average delivery time is 7ā20 business days, depending on your location and the product. You'll receive a tracking number once your order has been shipped.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping times may vary depending on your country's postal system.
Q: How can I track my order?
A: Once your order has been processed and shipped, you'll receive a tracking link via email. You can use this link to follow your orderās journey to your door.
š³ Payments & Security
Q: What payment methods do you accept?
A: We accept most major credit/debit cards (Visa, Mastercard, Amex) and secure online payment methods like PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption and trusted payment gateways to ensure your data is protected at all times.
š¾ Products & Returns
Q: Are your grooming products safe for all cats?
A: Yes, we carefully select products that are gentle, effective, and suitable for cats of all ages and coat types. Always supervise your pet during grooming.
Q: What if my item arrives damaged or defective?
A: We're sorry for the inconvenience! Please contact us within 7 days of receiving your order with a photo of the item, and weāll arrange a replacement or refund.
Q: Do you offer returns or exchanges?
A: Yes, we offer a 30-day return policy on most items. Products must be unused, in original packaging, and returned at the buyerās expense unless defective. Contact us at [your email] to begin a return.
šļø Other Questions
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly, so if you need to make changes, please contact us within 12 hours of placing your order. After that, we cannot guarantee modifications.
Q: Do you offer bulk or wholesale pricing?
A: Not at the moment, but weāre happy to work with you if you're interested in larger orders. Contact us at [your email].
Q: How can I contact AviAri?
A: You can reach us anytime at AviAri.Store@gmaill.comĀ ā we typically respond within 24 hours.
Still have questions?
Reach out to us at AviAri.Store@gmaill.com,Ā and weāll be happy to help!